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In hospitality, “good enough” can feel safe. The system works, the reports eventually get pulled, and the team knows how to navigate the quirks. Guests aren’t complaining, so changing technology can feel like an unnecessary risk.
But “good enough” carries a quiet cost. It shows up in lost time, delayed decisions, and small inefficiencies that slowly become part of daily operations.
It’s the extra time spent reconciling reports. It’s the rate change that happens later than it should. It’s the spreadsheet that exists outside the system because that’s just how things have always been done. None of these seem critical on their own, but together they create drag.
The real expense isn’t the software fee. It’s the opportunity cost — the revenue not captured, the time not reinvested, and the decisions not made quickly enough. In this post, we’ll look at three areas where compromise leads to impact: manual reporting, training time, and elaborate workarounds for day-to-day tasks.
If pulling a performance report requires exporting data into spreadsheets, cleaning it up, and double-checking formulas, that’s not just inconvenient — it’s expensive. Manual reporting costs you:
When reporting isn’t real-time and centralized, revenue decisions get postponed. Pricing adjustments happen later than they should. Trends are spotted after the opportunity has passed.
Modern PMS platforms should surface insights automatically without detective work. When your team spends hours assembling data, they’re not spending hours acting on it. Chorum PMS has a wide array of reports that are flexible, ready to be emailed and automated.
Every system has a learning curve. That’s expected. But there’s a difference between a thoughtful onboarding period and a system that never quite becomes intuitive.
When technology is rigid, cluttered, or layered with years of patches and workarounds, onboarding stops being a short-term investment and becomes a long-term operational burden. Training stretches from days into weeks. Simple tasks require memorization instead of logic. And in hospitality, time is rarely on your side.
Consider the practical impact on your operations and revenue:
In an industry with frequent staff turnover, complicated systems amplify disruption. Productivity dips, mistakes increase and guest experience suffers the consequence. “Good enough” systems often rely on institutional knowledge rather than intuitive design.
The right technology reduces training time, supports role-based workflows, and empowers teams to operate confidently without constant supervision. A better system is trainable in hours, not days or weeks. Jonas Chorum approaches onboarding differently than many PMS providers. We don’t believe in escalation or tiered support, we believe in partnership. In the words of the General Manager at The Spring Hotel & Resort:
“The ease of use is incomparable, and the support was the best I’ve received from any hotel software company.”
A clear sign of “good enough” technology is the number of side processes required to make it function.
What begins as a temporary fix, such as a shared document to track room moves, a manual step to bundle units into a suite, a separate tool to manage group allocations, slowly becomes permanent. These workarounds are rarely removed. They accumulate, layering additional steps onto what should be straightforward workflows.
Each added process introduces friction. Tasks take longer. Information lives in more than one place. Teams rely on habit rather than system logic to complete routine actions. Over time, these elaborate workarounds stop feeling inefficient because they’ve become normalized. But normalization doesn’t eliminate cost. It simply hides it.
Technology should streamline day-to-day operations within a single, coherent workflow. When essential functions require parallel systems or manual intervention, complexity becomes part of the operating model — and that complexity inevitably slows everything down. Chorum PMS eliminates friction with powerful features and integrations.
Better hotel technology doesn’t just “run operations.” It supports strategy by delivering:
When systems align with how your property operates both day-to-day and with an eye to long-term growth, teams gain clarity. And that clarity drives better decisions.
If you’re evaluating whether your PMS is supporting or slowing your growth — it may be time to take a closer look. Incremental inefficiencies rarely announce themselves, but they do shape long-term performance. A deliberate assessment can reveal whether your technology is truly aligned with your operational goals.
Jonas Chorum PMS is built to reduce friction, surface insight, and give hotel teams the tools they need — without unnecessary complexity. Its cloud-native design and operational flexibility are intended to support both today’s workflows and tomorrow’s expansion. The result is a system that scales with the property, rather than requiring the property to adapt around it.
To see what that looks like in action, schedule a demo of Chorum PMS.
