What Kind of Support Should I Expect From a Hotel PMS Provider?

Hotel PMS buyers should evaluate support with the same care they evaluate software. Review support channels, documentation, training resources and the experience employees will have when they need help with a system central to hotel operations.

Why This Matters

Support can seem abstract until something goes wrong. Make it part of the buying decision.

Questions for PMS providers

What support channels are available?

What documentation and self-service resourcesexist?

What training resources are available?

What support applies to the proposed agreement?

How are implementation and ongoing supportresponsibilities separated?

What Jonas Chorum offers

Jonas Chorum identifies online documentation, Knowledge Base resources, email support, phone support and dedicated account management for enterprise clients. Its in-context Knowledge Base includes articles, guides and videos.

Key Takeaway

You are selecting a technology provider as well as technology. Evaluate both.

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Frequently asked questions

Why is PMS customer support important?
A PMS supports core hotel operations, so employees need a clear path to help when questions or problems arise.
What should I look for in PMS support?
Evaluate support channels, documentation, self-service resources, training and the terms included in your agreement.
What support resources does Jonas Chorum offer?
Jonas Chorum identifies online documentation, Knowledge Base articles, email support, phone support and dedicated account management for enterprise clients.
Should My Hotel PMS Work on Mobile Devices?Can One Property Management System Support Multiple Hotels?
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