How Customizable Should My Hotel PMS Be?

A hotel PMS should provide enough flexibility to support important property workflows without creating unnecessary complexity. Identify which requirements genuinely need configuration or customization and which could be simplified using standard workflows.

Why This Matters

Customization sounds universally positive, but every custom workflow can introduce additional complexity.

Questions for every customization request

What problem are we solving?

How frequently does the workflow occur?

Who uses it?

Could a standard workflow solve the sameproblem?

Will customization make employee trainingharder?

How to evaluate Chorum’s flexibility

Jonas Chorum features customer commentary describing Chorum as customizable. Buyers should demonstrate specific configuration needs and confirm how those choices affect usability, training and support.

Key Takeaway

Seek flexibility where it matters and simplicity everywhere it does not.

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Frequently asked questions

Should a hotel PMS be customizable?
A PMS should provide necessary flexibility without introducing unnecessary operational complexity.
Can too much PMS customization become a problem?
Yes. Custom processes can add complexity, so each request should be tied to meaningful operational value.
Is Chorum customizable?
Jonas Chorum features customer commentary describing Chorum PMS as customizable. Specific requirements should be demonstrated and validated.
Can One Property Management System Support Multiple Hotels?How Do I Create a Business Case for Replacing My Hotel’s PMS?
Request a Jonas Chorum demonstration based on the hotel’s real workflows.
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