Jonas Chorum vs. 

Agilysys

An Agilysys Alternative for Hotels That Need Real Partnership

Your PMS must do more than manage reservations. It needs to keep your hotel running, connect the systems and departments your team relies on, and give you people you can count on when you need help.

Discover a hotel PMS built around the realities of hotel operations—with the technology, experience and human support to back it up.

Trusted by thousands of hoteliers for more than 20 years. Real hotel experience. Proven reliability.

Trusted by leading hotels, hospitality groups, and management companies

Stay Apt Suites hotel logoHotel Zazz logoThe Dylan boutique hotel logoPomeroy Inn & Suites logoHotel Zazz logoPeppertree Hospitality Group logoBest Western Hotels & Resorts logoThe Surfer Beach Hotel logo
Stay Apt Suites hotel logoHotel Zazz logoThe Dylan boutique hotel logoPomeroy Inn & Suites logoHotel Zazz logoPeppertree Hospitality Group logoBest Western Hotels & Resorts logoThe Surfer Beach Hotel logo

Jonas Chorum vs. Agilysys Comparison

Agilysys
Cloud-based
Cloud-native PMS built on Jonas ARC
Customer Support
24/7 human support, a 99% first-contact solve rate

and a dedicated Account Manager and support team

Support is available, but public reviews cite issues with response time, resolution, and access to technical expertise

Distribution
Hotel CRS Installed and supported by Jonas Chorum

Distribute to 400+ OTAs and GDS directly from your PMS. Includes a high-converting booking engine.

Distribution and booking capabilities are available
Point of Sale
Multi-outlet POS installed and supported by Jonas Chorum

Detailed charges on guest folios and automated end-of-day financials.

Agilysys offers hospitality POS solutions
Guest Email Marketing
Email and SMS marketing installed and supported by Jonas Chorum

Includes five pre-built triggered messages customized to your brand and unlimited marketing email campaigns.

Agilysys offers guest engagement and marketing features
Revenue Management
Automated rates for up to 100 tiers

Forecast up to 365 days in the future. Dedicated mobile app for revenue managers.

Basic revenue management
Housekeeping & Operations
Powerful housekeeping tools for any scale

Real-time updates via mobile app to automate room assignments. Messaging and task assignment for maintenance, Lost & Found and more.

Housekeeping offered but unreliable
Integrations
1,000+ integrations

Secured API for safer connectivity, built on Jonas ARC.

Large integration library
Payments
Flexible payment setup: find your best rate

Enhanced integration with gateways means no manual reconciliation.

Add-on payment solution
Offline Sync
Uninterrupted service even with unreliable internet

Stay connected even if your internet goes out.

No native offline PMS mode
Group Management
Built for complex group bookings

Easily create and manage group bookings, including rooming lists, shoulder dates, invoicing and direct billing.

Moderate group functionality
Accounting & Finance
Robust native accounting

Flexible setup for key accounting features like house accounts, city ledgers, A/R and more.

Core accounting features available
Reports
Add-on payment solution

Report writer creates your own reports. Schedule and send reports to external stakeholders (owners, managers) on any cadence.

Reporting and analytics available with limited customization
Guest Profiles
360° guest profiles

Connect and track history, spend, guest preferences, notes and loyalty. CDP module tracks history from every connected system (Chorum + third party) for better marketing and operations.

Guest profiles and CRM capabilities

Why hoteliers choose Jonas Chorum PMS over Agilysys

Hotel technology is only as valuable as the people behind it. With Jonas Chorum, you'll work with an implementation team to make the switch, a dedicated Account Manager to keep you on track, and a support team available 24/7.

Our support team boasts a 99% solve rate on first contact. When your front desk, reservations team or accounting department needs help, you'll have access to people who know the system and can work through the problem with you.

Agilysys offers support across a broad portfolio of hospitality products. However, customer reviews reflect varying experiences with response times, issue resolution and access to technical support. When a system issue affects hotel operations, the quality and continuity of that support matter.

With Chorum, human support and an ongoing relationship are central to the partnership—not something you should have to navigate around.

Chorum PMS supports the many moving parts behind every stay: housekeeping, front desk, payments, accounting, sales, retail, restaurant, revenue, distribution and more.

Agilysys also offers a broad hospitality technology portfolio, spanning a wide variety of solutions. The important consideration is how the systems your hotel needs fit together—and how much coordination is required to implement and support them.

Bring more of your operations under one roof with Jonas Hospitality solutions or connect the third-party systems you prefer. Chorum offers POS, GMS and CRS without requiring you to use every in-house product.

More of your hotel technology can live with one provider, giving your team one primary point of contact.

Your PMS should be built around how you operate—not the other way around.

A PMS can offer extensive functionality and still create extra work if implementation, training and everyday workflows aren't handled well. Your staff needs to learn the system, complete tasks efficiently and get help when something isn't working as expected.

Agilysys users often praise its interface and ease of use. However, public feedback also points to implementation challenges, time-consuming workarounds and support delays when issues arise. Some reviewers describe having to devote significant staff time to resolving problems after deployment.

Jonas Chorum takes a hands-on approach to getting hotels up and running. Our implementation team helps with system setup, data migration, configuration and staff training. Most Chorum customers are live within a month, with 24/7 human support available after launch.

And when your hotel needs more than a PMS, you shouldn't have to piece together a collection of vendors and support contacts to make it all work. Chorum offers in-house solutions across key hospitality functions, giving you the flexibility to consolidate more of your technology with one provider while keeping the integrations you prefer.

Less complexity for your team. More control over your technology. One partner to call when you need help.

Chorum vs. Agilysys: Which Is Right for Your Hotel?

Agilysys may be a fit for properties looking for a partner with a broad hospitality technology portfolio. Jonas Chorum is built for independent hotels, extended-stay properties, resorts and multi-property groups seeking deep operational functionality, flexibility in their technology choices and a long-term relationship with their PMS provider.

Chorum brings together capabilities for housekeeping, group bookings, accounting, reporting, POS, CRS and guest communications. Its in-house hospitality solutions give hotels the option to consolidate more technology with one provider, while integrations allow them to retain preferred third-party systems.

Chorum is also backed by Jonas Software's long-term ownership model. Rather than focusing solely on a large hospitality technology portfolio, Chorum combines operational technology with a human support model and a long-term commitment to its customers.

Your PMS is a long-term decision. Choose a technology partner built for the long term, too.

Chorum PMS Capabilities
Hear what our customers are saying

Supporting the needs of real hoteliers across North America.

Glacier International Lodge logo
Holly Dumay
General Manager, Glacier International Lodge

“Your PMS is the core of your property! Switching PMS’ is a big project for any hotel, but the team at Jonas Chorum made it easy. They were reliable, punctual, and had amazing communication throughout. Using multiple solutions from you guys made sense because I know who to ask and how quick it can be. “

The University Club Washington D.C. logo
Naveen Meemanage
Director Operations, University Club Washington DC

“Chorum PMS makes it easy to monitor and update rates. With the mobile app, I can track and update the rates from my phone and make changes on the fly. It’s easy to react to changes in inventory … It’s a no brainer: if you don’t [switch] you’re losing out on revenue opportunities.”

Hotel Zazz logo
Sharmin Dharas
Owner & General Manager, Hotel Zazz

“We’re a full-service hotel that runs a lean operations team. I needed a PMS that would be easy to train people on and would help me and the hotel grow. With Chorum, it’s not people doing business with business, it’s people doing business with other people. Everything about Chorum PMS is very customizable and unique, just like Hotel Zazz.”

wJw Hospitality logo
William Koo
Revenue Architect, wJw Hospitality

“One hotel client recently switched to Chorum PMS because managing revenue and reservations in the last system was time consuming, tedious, and limited. In a couple of months after we switched to Chorum PMS, we saw room revenue grow by +25% and both ADR and RevPAR also increased by +20% and +27% respectively”

The Spring Hotel & Resort logo
Monica Lopez
General Manager at The Spring Hotel & Resort

“We’d rather have these Jonas Hospitality solutions than any other company… The ease of use is incomparable, and the support was the best I’ve received from any hotel software company. Revenue management is streamlined from beginning to end, with fail-safes to avoid mistakes. The workflow is very logical and easy to use, the ability to maximize room night revenue is right at your fingertips”

Dayton House Resort logo
Dennis Sambroak
Senior Administrative Manager, Dayton House Resort

“It’s made everyone’s jobs easier. The reports are easy to pull and configure, we’re able to better stay on top of day-to-day ledgers and month-end reporting. Our front desk wears many hats, and Chorum PMS lets them multi-task… When you’re turning over 200 rooms a night, having the ability to see room status, upcoming arrivals and blocks, pull reports, and more, is a gamechanger for every department at our hotel.”

Frequently asked questions

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